Shipping policy

Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with PAWIN. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. Processing time may be longer during holidays, promotional periods, high order volume, or unexpected delays.

Business days do not include weekends or public holidays.

2. Shipping Destinations

PAWIN ships to selected countries and regions shown at checkout. Available shipping destinations may vary depending on the product, shipping carrier, warehouse availability, and local delivery restrictions.

If your location is not available at checkout, we may not currently ship to your area.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your order. Shipping rates may vary based on your location, order value, product size, product weight, and selected shipping method.

From time to time, PAWIN may offer free shipping promotions. Any free shipping offer will be subject to the terms shown on our website or at checkout.

4. Estimated Delivery Time

Estimated delivery times vary by destination and shipping method. Typical delivery time is:

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
European Union: 8–18 business days
Australia: 8–18 business days
Other international destinations: 10–25 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier issues, weather, holidays, high shipping volume, incorrect addresses, or other circumstances outside our control.

5. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please allow some time for tracking information to update after the package is handed over to the carrier.

6. Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate before placing your order. PAWIN is not responsible for delays, failed delivery, returned packages, or lost shipments caused by incorrect or incomplete address information provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at [support email]. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees.

PAWIN is not responsible for delays caused by customs clearance or local import procedures.

8. Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or damaged during shipping, please contact us at [support email] with your order number and any relevant photos or tracking details.

We will review the issue and work with the shipping carrier where appropriate. Please note that PAWIN is not responsible for delays caused by carriers, customs, weather, holidays, or incorrect delivery information.

9. Package Marked as Delivered

If tracking shows that your package was delivered but you have not received it, please first check around your delivery location, mailbox, front desk, neighbors, household members, or local carrier office.

If you still cannot locate the package, contact us at [support email]. We will help review the situation, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.

10. Split Shipments

Some orders may be shipped in multiple packages due to product size, warehouse location, inventory availability, or shipping restrictions. If your order is split into multiple shipments, you may receive more than one tracking number.

11. Pre-Order or Backorder Items

If an item is marked as pre-order or backorder, the estimated shipping time will be shown on the product page or communicated separately. Orders containing pre-order or backorder items may ship separately or when all items are available.

12. Shipping Restrictions

Some products may be unavailable for delivery to certain regions due to size, weight, carrier limitations, local regulations, or service restrictions.

We reserve the right to cancel and refund orders that cannot be shipped to the provided address.

13. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

PAWIN
Email: Caps156423@gmail.com